Thursday, December 13, 2007
What snow?
Okay, so it's a mess...it probably took you hours to get home .. but, hopefully, you are now there, safe. I believe my husband will be on the Mass Pike for the rest of the weekend.
This is an especially hard day for people (and we all know them) who were heading some place warm today. Their flight has been cancelled and they're sitting in traffic in Saugus instead of West Palm Beach
What can you do if your flight is cancelled or delayed? In most cases, you have the right to a refund .. or you can rebook at no cost .. but, in some cases, there may be stipulations as to how long you have to use a new ticket...or by when you must make your new plans.
Many people are surprised to learn there are few federal laws protecting consumers... after all, this is a mostly unregulated industry...so, it is incumbent upon you to fight for yourself if you get stuck in a weather-related delay. Ask for stuff, like food, vouchers or hotel rooms if the wait is long. The airline doesn't have to do anything for you .. but, ask .. all they can say is no.
Here's something else weather related: entertainment. If the show must go on .. you must go to the show. If a theater presentation or sporting event goes as scheduled, it is highly unlikely they'll offer refunds. Even if the police suggest you stay off the roads, unless the Governor declares a state of emergency (and he's the only one who can), most venues will refuse to issue refunds or re-issue tickets. Fair? Depends on your perspective, I suppose. No way do you want to jeopardize the safety of your family, driving through a blizzard to see a show, but, the venues will argue they have to pay their people .. blame Mother Nature. And, please, let me know what she says.
I'll be back tomorrow. I have to go now. I have to walk home.
Okay, so it's a mess...it probably took you hours to get home .. but, hopefully, you are now there, safe. I believe my husband will be on the Mass Pike for the rest of the weekend.
This is an especially hard day for people (and we all know them) who were heading some place warm today. Their flight has been cancelled and they're sitting in traffic in Saugus instead of West Palm Beach
What can you do if your flight is cancelled or delayed? In most cases, you have the right to a refund .. or you can rebook at no cost .. but, in some cases, there may be stipulations as to how long you have to use a new ticket...or by when you must make your new plans.
Many people are surprised to learn there are few federal laws protecting consumers... after all, this is a mostly unregulated industry...so, it is incumbent upon you to fight for yourself if you get stuck in a weather-related delay. Ask for stuff, like food, vouchers or hotel rooms if the wait is long. The airline doesn't have to do anything for you .. but, ask .. all they can say is no.
Here's something else weather related: entertainment. If the show must go on .. you must go to the show. If a theater presentation or sporting event goes as scheduled, it is highly unlikely they'll offer refunds. Even if the police suggest you stay off the roads, unless the Governor declares a state of emergency (and he's the only one who can), most venues will refuse to issue refunds or re-issue tickets. Fair? Depends on your perspective, I suppose. No way do you want to jeopardize the safety of your family, driving through a blizzard to see a show, but, the venues will argue they have to pay their people .. blame Mother Nature. And, please, let me know what she says.
I'll be back tomorrow. I have to go now. I have to walk home.
Posted at 1:25 PM by Susan Wornick
0 Comments:
Post a Comment
<< Home